MX Bites

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

December 13, 2024

Customer Experience Trends 2025: The Role of Artificial Intelligence

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November 22, 2024

Beyond Points: Crafting CX-Driven Loyalty Programs That Truly Connect

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October 24, 2024

The Impact of Speed and Convenience on CX in the Digital Age

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Digital Strategy

Our strategy practice experts discuss the application of digital technologies to business models to form new differentiating business capabilities.

December 19, 2024

Unlocking the Power of Words: How Text Analytics is Transforming Industries

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November 28, 2024

How Technology Raises Cultural Intelligence

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November 17, 2024

Business Science Unlocked: Using Data as Your Strategic Weapon

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Employee Experience

Hear from the business leaders delivering breakthrough experiences for their people and get the latest insights and advice from our EX team.

December 5, 2024

Bridging the Performance Gaps: Empowering Teams with Gapology

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November 8, 2024

Not Just a Feeling: Why Employee Engagement Starts with Experience

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October 11, 2024

How Employee Experience Impacts Company Culture

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