MX Bites

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

May 15, 2025

The Power of a Customer-Centric Approach in Government

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May 2, 2025

Patient Experience: From Anxiety To Assurance

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March 27, 2025

How to Master the Basics of Omnichannel Harmony for Excellent CX

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Digital Strategy

Our strategy practice experts discuss the application of digital technologies to business models to form new differentiating business capabilities.

May 9, 2025

5 Solid Marketing Strategies: From Insight to Impact

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April 18, 2025

Sentiment Mining: Cracking the Code of Consumer Emotions

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April 11, 2025

The Power of Micro-Moments: Storytelling Through Minute-by-Minute

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Employee Experience

Hear from the business leaders delivering breakthrough experiences for their people and get the latest insights and advice from our EX team.

May 6, 2025

How Employee Experience and Customer Experience Work Together

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April 4, 2025

Culture of Belonging: Essential Strategies for DEI in the Workplace

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March 6, 2025

4 Steps to Create a Positive Onboarding Experience for Your Employees

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