MX Bites

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

April 10, 2026

Stop Trying to Delight Customers. Just Don’t Annoy Them.

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March 13, 2026

The Feedback Is Fine. Your Follow-Up Isn’t.

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February 13, 2026

Comments > Campaigns: What Social Sentiment Says About Brand Trust

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Digital Strategy

Our strategy practice experts discuss the application of digital technologies to business models to form new differentiating business capabilities.

April 2, 2026

Market Intelligence in Retail: Identify Emerging Trends Early

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March 26, 2026

Dashboards are everywhere, but decisions? Not so much.

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March 6, 2026

Market Research & Multilingual Insights for Success

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Employee Experience

Hear from the business leaders delivering breakthrough experiences for their people and get the latest insights and advice from our EX team.

April 16, 2026

Employees as Brand Advocates: The Powerful Shift to Real-Time Listening

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March 20, 2026

Employee Sentiment: The New Reality of Workplace Transparency

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February 19, 2026

Employee Experience Advantage: 7 Powerful Reasons Listening Wins

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