MX Bites

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

July 8, 2024

Strategies for Enhancing Customer Satisfaction During Price Increases

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June 13, 2024

Service Recovery Paradox: Earning Customer Loyalty After a Service Failure

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May 10, 2024

Evaluating the Lifetime Value of Loyal Customers

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Digital Strategy

Our strategy practice experts discuss the application of digital technologies to business models to form new differentiating business capabilities.

July 1, 2024

The Most Effective Data Communication Methods For Your Business

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June 26, 2024

The Impact of Real-time Data Collection on Modern Market Research Methods

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May 30, 2024

The Role of Business Intelligence in Performance Optimization

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Employee Experience

Hear from the business leaders delivering breakthrough experiences for their people and get the latest insights and advice from our EX team.

June 6, 2024

The STAR Approach to Getting Constructive Employee Feedback

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May 24, 2024

Building a Continuous Employee Listening Strategy

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April 26, 2024

Crafting an Exceptional Employee Experience in 2024: 5 Critical Factors

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