MX Bites

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

September 15, 2022

6 Steps to creating a Customer Journey Map

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August 12, 2022

How to encourage customer feedback

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July 14, 2022

How to identify and understand the various customer touchpoints

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Digital Strategy

Our strategy practice experts discuss the application of digital technologies to business models to form new differentiating business capabilities.

July 21, 2022

Garbage In – Insights Out

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June 20, 2022

How powerful data story can drive decisions beyond the insights

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April 24, 2022

Key Business Solutions for Every Manager

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Employee Experience

Hear from the business leaders delivering breakthrough experiences for their people and get the latest insights and advice from our EX team.

September 23, 2022

How employee experience suffers without a listening strategy

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August 25, 2022

What does an engaged employee look like?

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July 30, 2022

Leading with Emotional Intelligence (EQ)

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