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Customer Experience

Customer Experience

Get the latest opinions from our customer experience experts and explore the stories behind some of the businesses turning customers into fans.

November 25, 2021

17 Stats to Prove the Importance of Customer Experience

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October 28, 2021

CX: Open-Ended vs Closed-Ended Feedback

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October 14, 2021

Ratings vs Sentiment: What really matters?

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September 30, 2021

Return on Intelligence: Sentiment Analysis for CX and EX

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September 23, 2021

Real Time Sentiment Analysis for Mitigating Impact of Fake Reviews

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September 10, 2021

Why Embracing Negative Sentiment Creates Long Term Value

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