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17 Stats to Prove the Importance of Customer Experience

Shannon Ah Tow / November 10, 2021

Customer experience has become a buzzword and many companies are continuously working in this area for the tremendous benefits it offers. However, many others are struggling to understand the concept.

It is because measuring the value of customer experience is not as easy as it is to measure the ROI of any other investment. In a highly competitive environment, it is impossible to survive until the company focuses on its customers.

Let us have a look at the 17 most prominent stats:

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