In what way is technology improving the employee experience?

MX Bites / July 7, 2022

Businesses grow and succeed in today’s corporate climate for a multitude of different reasons, and every interaction employees have within the organization shapes their cumulative experience within the workforce. Employee experience is regarded as a critical business component that primarily focuses on keeping your staff happy, thus leaving a positive impact on them. Experiences are often tied directly to individual products, internal processes, or business models and businesses can learn about their employees’ thoughts, feelings, and observations about their tenure within the organization through the innovative use of technology.

In order to attract highly skilled talent, businesses should opt to provide incentives that provide worthwhile experiences that not only improve the skills of your team but will enhance business function. They have to determine which incentives provide the most meaningful experiences to a specific group of employees. So, with the ever-increasing market competition, you’ll need to invest in technology tools to enhance the employee experience.

In this article we explore the significance technology provides your team members within your organization:

1. E-Signature Convenience

Despite the evolution of technology, most companies still use a traditional process of gathering signed documents from their employees. If your workforce needs to print out and physically sign a single document, the signing process becomes tedious and time-consuming. Having to still undergo this procedure is simply an outdated practice, particularly when we consider the shift to remote work settings. Employees prefer self-service apps because these tools promote convenience and provide instant access to business data. Your staff can electronically sign online documents and immediately get back to their responsibilities with a few taps. So, by adopting e-signature, you can boost the experience of your employees. 

E-signatures have the function of enhancing your hiring and onboarding processes, thus supporting your human resource (HR) team and speeding up paperwork processes involving job vacancy candidates that will allow them to work as soon as possible. Therefore, your employees will become happier and more productive during the hiring process once you provide the right tools.

2. Improving Workplace Communication

Communication is regarded as an essential tool for building positive relationships and delivering accurate messages, irrespective of the industry type.  If organizations cannot drive a culture consisting of effective communication, each department can’t actively work towards a common goal, reducing overall performance. As a leader, your responsibility is to ensure that every corporate team heads towards a similar purpose by opening lines of communication.  

Excellent communication in the office can reduce misunderstandings in the workplace and improve employee performance. With the introduction of the latest technology, your brand can stay competitive amidst the ever-changing market preferences, ergo actively connecting with leaders, consumers, suppliers, distributors, and your employees too. 

3. Understanding Your Employees

Business owners should strive to become excellent leaders and build a professional relationship with each employee but this cannot be done without adequately understanding staff members. Learning more about your workforce should involve encouraging them to speak up in front of their colleagues. You can do this by allowing them to lead weekly virtual meetings to showcase their strengths and skills in different fields. As a result, you could increase their confidence levels and help them improve their work performance, contributing to their overall satisfaction.  

4. Supporting Company Expansion

Once a certain level of success is obtained within your organization, it is only natural to explore the advantages of expanding your market reach to broader demographics. An expansion is something all business owners aspire to achieve, however, there are intricate components surrounding sustaining a successful company. Often forgetting the importance of providing more tools to ensure the quality of products and enhance customer service, adding to the stress of employees.

With continuous revenue growth, the additional workload may outweigh the efficiency of some employees. Your workforce may not handle higher task volumes, leading to burnout and possibly lower employee retention.  

Sustaining company morale involves supporting your staff by hiring new personnel and adding technological systems, like a customer relationship manager (CRM) system, which have the ability to handle higher sales volumes efficiently. Another excellent benefit of adopting modern technologies into your organization is that your employees will build a higher level of job security.  

Alternatively, companies with decreasing sales and poor reputations may have to consider reducing their workforce to sustain profitability. Consequently, organizational leaders need to utilize technology tools to support their rapidly increasing company growth to improve employee retention. 

5. Monitoring Employee Performance

Leaders who don’t proactively aim at accurately measuring the performance of their staff will immediately fall out of touch with the failures of their members. As a result, they’ll find it challenging to provide constructive feedback to address the lower productivity levels of their team, affecting their overall job satisfaction.

With the use of data collection tools, gathering accurate data about the regular productivity of your employees could boost employee satisfaction and develop the potential within your organization. The introduction of an employee monitoring software comes with features, such as distraction management, time tracking, and functions for differentiating between productive and unproductive activities.  

Once your employees contribute to relevant work milestones, it is encouraged to provide appropriate incentives that showcase their appreciation of their effort. By doing so, you can quickly provide positive experiences to your outstanding employees and encourage developing members to produce better outputs.

6. Providing Employee Training And Development

Initiating training programs for your employees will allow them to develop their knowledge and prepare them for more significant organizational responsibilities. This will strengthen their existing abilities alongside learning new skills that can contribute to the organization’s growth. With training, you provide value to your workforce, boosting their job satisfaction and increasing employee retention. 

Through the use of technology, the effectiveness of your development program can be accurately measured by monitoring employee knowledge before and after the procedure. You may track demographic trends to ensure that you will never build inherent biases that might push you to redesign your entire training program because of poor performance.  

Some of the best technology tools for workforce training are learning management systems (LMS) and microlearning platforms. LMS, create and provide lessons that employees can access. Microlearning platforms work like LMS: Trainers come up with small bits of information employees need. Technology will help you conduct fair employee development programs that can improve employee experience in your organization. 

Technology has important effects on business operations. No matter the size of your enterprise, technology has both tangible and intangible benefits that will help you make money and produce the results your customers demand. Technological infrastructure affects the culture, efficiency, and relationships of a business. 

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